It’s Hard Out Here For a CMO

Few roles in business are as fraught with uncertainty as that of the Chief Marketing Officer—so much so that the Harvard Business Review’s summer issue had five articles on the topic of “The Trouble With CMOs.” If you’re in marketing, read the whole issue for the equivalent of a college credit. The first article, “Why […] See More

September 11, 2017

The Very Human Side of Succession Planning

Mick Jagger’s 74th birthday this summer was yet another reminder that we Baby Boomers are heading over the cliff. As Boomers retire and die, there will be an enormous transfer of wealth, not just in dollars but in productivity and innovation. Humans are not known for growing old and relinquishing control gracefully. No matter who initiates […] See More

August 14, 2017

Identifying and Preventing Workplace Power Struggles

When we hear the word power, we tend to think in terms of title: CEO, president, owner, founder, VP, director, manager, etc. Many workplace problems stem from a lack of awareness regarding power imbalances—especially on the part of the one in power. We might laugh at the CEO’s joke when we wouldn’t laugh if was […] See More

July 23, 2017

Jill Slupe on the Customized Customer Experience

Not long ago I was in San Francisco with my son, and we walked past a store that had no branding or signage on it at all. We knew instantly what it was. Anybody who has ever been in an Apple store would have recognized it, too, by its layout and by the way the […] See More

July 17, 2017

How to Recruit and Manage a Rockstar Sales Team

In last week’s post, I shared some wisdom gleaned from a conversation with sales guru (and my coach) Matthew Kimberley. We previously discussed his advice for sales people. Today we’re focused on Matthew’s take on recruiting and managing sales teams. Recruiting First, talk to your prospect on the telephone. People who are bad at talking on […] See More

July 3, 2017

If You Hesitate, You’ll Always Be Behind

This my third and final (promise!) post regarding Jeff Bezos’ 2017 letter to shareholders. I’ve already written about his high-velocity decision-making and his Day 1 philosophy. Today’s topic is “embracing external trends early,” and it’s an interesting coincidence that yesterday’s big news was about Amazon’s acquisition of Whole Foods. If Prime Pantry was dipping a […] See More

June 18, 2017