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Hemorrhoids, Empathy, & Feeling Your Customer’s Pain

Hemorrhoids, Empathy, & Feeling Your Customer’s Pain

by Scott Anderson | Feb 1, 2017 | Coaching, Leadership, Uncategorized

Warning: Graphic content! (Not really.) I asked my first copy chief, an intimidatingly enormous Irishman from Y&R named Tom Hagan, what his favorite headline of all time was. Tom, being an eminently scorched-earth pragmatist, said, “Hemorrhoids?” which at the...
Why D- Can Be A Great Grade For Leaders

Why D- Can Be A Great Grade For Leaders

by Scott Anderson | Jan 25, 2017 | Coaching, Leadership, Uncategorized

If there is one attribute guaranteed to slow you down, it’s perfectionism. I’ve been thinking a lot about adaptive leadership lately (like there’s another kind?) and recently reread a Harvard Business Review article from way back in 2010,...
Stop Dreading & Start Loving Performance Assessments

Stop Dreading & Start Loving Performance Assessments

by Scott Anderson | Jan 11, 2017 | Coaching, Leadership, Uncategorized, Workplace Culture, Workplace Issues

Writing in the Wall Street Journal back in 2008, Samuel A. Culvert called for an end to the performance review. By late 2015, HBR published “Why More and More Companies Are Ditching Performance Ratings.” Last summer I looked at some arguments against...
Do You Want to Survive This Year–Or Thrive?

Do You Want to Survive This Year–Or Thrive?

by Scott Anderson | Jan 4, 2017 | Coaching, Leadership, Playing Big, Uncategorized

As many of my readers know, I really like to beat the “niche drum.” For the last six months or so, I’ve really thumped on about this because finding the right niche is one of the most important things a business can do. So it’s probably no...
How to Communicate Like a Boss

How to Communicate Like a Boss

by Scott Anderson | Dec 14, 2016 | Coaching, Leadership, Workplace Culture, Workplace Issues

As a leader, the lion’s share of responsibility for your company’s climate and communication style rests on your shoulders. Lack of transparency has troubled many companies, but a failure to address issues in the workplace can have a debilitating effect on...
1-on-1’s are Great, Unless They’re Bad

1-on-1’s are Great, Unless They’re Bad

by Scott Anderson | Dec 1, 2016 | Coaching, Leadership, Uncategorized

More and more businesses–and their employees–are recognizing the value of regularly scheduled one-on-one meetings, whether we call them coaching or mentoring. This is exactly the opposite of those dreaded, unproductive, obligatory, wheel-spinning meetings...
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