How to Stop Making Excuses and Save Your Career

This is the second post on “What Not To Do And How Not To Do It” about six of the biggest leadership mistakes and how to stop making them. Today we’re going to talk about Excuses—why the excuse-making habit is so destructive and what can be done to overcome this. Making excuses is one of […] See More

March 23, 2017

What Not to do and How Not to do It (Part 1)

When we become parents, we tell ourselves we won’t make the same mistakes our parents made; similarly, most leaders start out by telling themselves they won’t make the same mistakes they’ve seen other leaders make.  And just as with parenting, it’s easier said than done. Great leadership is not only about successfully executing positive leadership […] See More

March 15, 2017

How to Use Regular Tolls to Achieve Goals

This is the fourth in a series of four posts about the RGT coaching method. In the last few weeks, we discussed the basic principles, followed by more detailed posts about Roles and Goals. If you haven’t yet, you might want to read those before proceeding. The T in RGT stands for Tolls. Driving the famous […] See More

March 1, 2017

To be a Great Leader, Communicate Clear Goals

Today is the third post in a series of four on the RGT Coaching method. If you haven’t yet, check out the introduction to RGT and last week’s post on “Roles.” It’s a cliche because it’s true: If you don’t know where you’re going, you probably won’t get anywhere. Leaders and managers who do not have–and […] See More

February 23, 2017

The Powerful Role of Roles in RGT Coaching

Last week I introduced the RGT–Roles, Goals, and Tolls–Coaching method. As promised, today we’re going to cover the Roles element. When teams learn and practice RGT, they see almost immediate results. It provides a common leadership (and followership) language and helps eliminate one of most companies’ biggest problems: poor communication. It’s important to note that 95% […] See More

February 16, 2017

RGT Coaching: Easy to Learn, Powerful Results

For the next few weeks, I’m going to write about RGT (Roles, Goals, and Tolls) coaching. This method can help you nip a lot of unnecessary management and leadership problems in the bud and even preempt a lot of problems before they can happen. It also gives people a way to approach issues like day-to-day delegation […] See More

February 8, 2017

Hemorrhoids, Empathy, & Feeling Your Customer’s Pain

Warning: Graphic content! (Not really.) I asked my first copy chief, an intimidatingly enormous Irishman from Y&R named Tom Hagan, what his favorite headline of all time was. Tom, being an eminently scorched-earth pragmatist, said, “Hemorrhoids?” which at the time was on a Preparation H subway sign in NYC. Research tells us that the ideal headline […] See More

February 1, 2017

Why D- Can Be A Great Grade For Leaders

If there is one attribute guaranteed to slow you down, it’s perfectionism. I’ve been thinking a lot about adaptive leadership lately (like there’s another kind?) and recently reread a Harvard Business Review article from way back in 2010, “Four Lessons in Adaptive Leadership.” Sometimes I need to be reminded of the 70% rule because it’s a great antidote […] See More

January 25, 2017

Stop Dreading & Start Loving Performance Assessments

Writing in the Wall Street Journal back in 2008, Samuel A. Culvert called for an end to the performance review. By late 2015, HBR published “Why More and More Companies Are Ditching Performance Ratings.” Last summer I looked at some arguments against the reviews as they are currently administered. Recently one of my clients told me […] See More

January 11, 2017

Do You Want to Survive This Year–Or Thrive?

As many of my readers know, I really like to beat the “niche drum.” For the last six months or so, I’ve really thumped on about this because finding the right niche is one of the most important things a business can do. So it’s probably no surprise that I get excited whenever I see anything […] See More

January 4, 2017