RGT Coaching: Easy to Learn, Powerful Results

For the next few weeks, I’m going to write about RGT (Roles, Goals, and Tolls) coaching. This method can help you nip a lot of unnecessary management and leadership problems in the bud and even preempt a lot of problems before they can happen. It also gives people a way to approach issues like day-to-day delegation […] See More

February 8, 2017

Hemorrhoids, Empathy, & Feeling Your Customer’s Pain

Warning: Graphic content! (Not really.) I asked my first copy chief, an intimidatingly enormous Irishman from Y&R named Tom Hagan, what his favorite headline of all time was. Tom, being an eminently scorched-earth pragmatist, said, “Hemorrhoids?” which at the time was on a Preparation H subway sign in NYC. Research tells us that the ideal headline […] See More

February 1, 2017

Why D- Can Be A Great Grade For Leaders

If there is one attribute guaranteed to slow you down, it’s perfectionism. I’ve been thinking a lot about adaptive leadership lately (like there’s another kind?) and recently reread a Harvard Business Review article from way back in 2010, “Four Lessons in Adaptive Leadership.” Sometimes I need to be reminded of the 70% rule because it’s a great antidote […] See More

January 25, 2017

Tips From Jason Fried for a Stronger, Smarter Office

A few weeks ago, the Harvard Business Review featured a podcast with Basecamp CEO Jason Fried on the topic “Restoring Sanity to the Office.” This is a great “lunch listen” and definitely worth the 30-minute investment. If you prefer to read it, they’ve posted the transcript, too. There is so much here that I agree […] See More

January 18, 2017

Stop Dreading & Start Loving Performance Assessments

Writing in the Wall Street Journal back in 2008, Samuel A. Culvert called for an end to the performance review. By late 2015, HBR published “Why More and More Companies Are Ditching Performance Ratings.” Last summer I looked at some arguments against the reviews as they are currently administered. Recently one of my clients told me […] See More

January 11, 2017

Do You Want to Survive This Year–Or Thrive?

As many of my readers know, I really like to beat the “niche drum.” For the last six months or so, I’ve really thumped on about this because finding the right niche is one of the most important things a business can do. So it’s probably no surprise that I get excited whenever I see anything […] See More

January 4, 2017

Let’s Admit the Millennials are a Gift

A lot has been written about the differences between generations. As someone on the younger end of the Baby Boomers, much was written about my generation and how different we were from the generation that came before us. Now you can’t turn around without running into another article about the Millennials. I’ve written a few […] See More

December 28, 2016

Amy Zier and Her Bicontinental Business

A version of this post originally appeared in Omaha Magazine’s Fall, 2016, Women in Business issue. As my regular readers know, I successfully completed a work-from-abroad experiment this last summer. It was by far the most satisfying “put your money where your mouth is” adventure I’ve had in a long time. Recently  I interviewed my friend […] See More

December 21, 2016

How to Communicate Like a Boss

As a leader, the lion’s share of responsibility for your company’s climate and communication style rests on your shoulders. Lack of transparency has troubled many companies, but a failure to address issues in the workplace can have a debilitating effect on company morale and productivity. A recent example occurred at Amazon, where an unhappy employee […] See More

December 14, 2016

1-on-1’s are Great, Unless They’re Bad

More and more businesses–and their employees–are recognizing the value of regularly scheduled one-on-one meetings, whether we call them coaching or mentoring. This is exactly the opposite of those dreaded, unproductive, obligatory, wheel-spinning meetings that gobble up potentially productive time and leave so many people frustrated and resentful. Done right, one-on-one meetings are beneficial on both […] See More

December 1, 2016